Teller Supervisor

岗位描述

Execute and manage daily activities in teller line to ensure smooth day to day operations; Handle large amount of cash in organized, and balance vault cash with a high degree of accuracy to avoid financial risk; Monitor and maintain optimal branch cash levels and prepare the related reports as needed to prevent insufficient branch cash availability for daily operations; Oversee the execution of Automated Teller Machine (ATM) and Cash in Kiosk Machines (CiM) to ensure its safe and smooth daily transactions; Handle complex customers’ issues whenever Tellers could not by remaining calm and executing the excellent customer service principles; Resolve the team complex issues to keep their productivities and moral high; Monitor team activities such as designing their working schedules, assigned duties, responsibilities and performance review to maintain stable operations. Keep promoting the Bank’s products and services to increase brand awareness and customer traffic; Disseminate knowledge of the Banks’ products and services constantly to all tellers to maintain their superior product and services knowledge; Coach all Tellers the Bank’s corresponding policies, procedures and regulations consistently to minimize operational risk; Act as a role model within the team to question, listen and give actionable feedback carefully in order to create a productive work atmosphere towards “speak up culture”; Take lead and motivate the highly skilled team of Tellers to achieve cross-selling and referral targets.