SENIOR FRONT OFFICE MANAGER
OKAY PALACE HOTEL
Published 4 days ago
Description
Oversee daily Front Office operations. Lead, train, and supervise Front Office staff. Ensure excellent guest satisfaction and service standards. Handle guest complaints and resolve operational issues. Monitor room occupancy, reservations, and front desk performance. Coordinate with Housekeeping, Reservations, and other departments.
Responsibilities
Oversee daily Front Office operations.
Lead, train, and supervise Front Office staff.
Ensure excellent guest satisfaction and service standards.
Handle guest complaints and resolve operational issues.
Monitor room occupancy, reservations, and front desk performance.
Coordinate with Housekeeping, Reservations, and other departments.
Requirements
Minimum 3–5 years of hotel Front Office experience, preferably in a management position.
Strong leadership and communication skills.
Good command of English; additional languages are an advantage.
Knowledge of hotel PMS systems and reservation procedures.
Responsible, professional, and customer-service oriented.
Work Location
Phnom Penh · Khan Doun Penh
Street 19, 42, Phnom Penh, Cambodia
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